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	1.	Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. by Blanchard, Kenneth H Bowles, Sheldon M Edition: 1st ed. Material type: Text Publication details: New York : Morrow, c1993 Availability: Items available for loan: St. Paul's College (5)Call number: 658.81 BLA/R, ... Place hold Add to cart (remove)
	2.	World-class customer satisfaction / Jonathan D. Barsky. by Barsky, Jonathan D Edition: 1st ed. Material type: Text Publication details: Burr Ridge, Ill. : Irwin Professional Pub., c1995 Availability: Items available for loan: St. Paul's College (8)Call number: 658.81 BAR/W, ... Place hold Add to cart (remove)

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