TY  - BOOK
AU  - Barsky,Jonathan D.
TI  - World-class customer satisfaction
SN  - 0786301287
U1  - 658.81 
PY  - 1995///
CY  - Burr Ridge, Ill.
PB  - Irwin Professional Pub.
KW  - Consumer satisfaction
KW  - Customer services
ER  -