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World-class customer satisfaction /

Barsky, Jonathan D.

World-class customer satisfaction / Jonathan D. Barsky. - 1st ed. - Burr Ridge, Ill. : Irwin Professional Pub., c1995. - xviii, 229 p. : hb

ISBN: 0786301287

Subjects--Topical Terms:
Consumer satisfaction
Customer services

Dewey Class. No.: 658.81 / BAR/W

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